RIGHT OF RETURNS
The customer has the right to withdraw pursuant to art. 52 of Legislative Decree 6 September 2005 n. 206 ("Consumer Code") from any order that concerns Buti products, without giving any reason and with any declaration, as long as explicit, delivered to Buti srl within 14 days of receipt of the goods. The customer who intends to return the purchased products can use the "transport document and the return label" placed inside the package sent by Buti srl. Please always use the return label provided by Buti srl in order to avoid unnecessary additional shipping costs.
The costs of returning the products are borne by Buti srl as long as the customer uses the documents for the return of suppliers from Buti srl and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.
The withdrawal period (14 days) starts from the moment the goods are received. In the case of a contract relating to multiple goods ordered by the customer in a single order, and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of every single asset.
To exercise the right of withdrawal, it is necessary to send written and explicit communication of your intention to withdraw from the purchase contract and therefore to return the purchased goods and to request a refund of the price paid, to Buti srl at one of the following addresses : by means of a return receipt to the address Via Spagna, 3 - 56032 Cascine di Buti (Pisa), Italy, or by fax to the number +39 0587725150, or by email to the address [email protected]
Buti will immediately send confirmation of receipt of the withdrawal to the email address provided by the customer. The deadline set for the withdrawal is considered respected if the customer sends his declaration before the expiry of the 14-day term starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of each good ordered.
Following the withdrawal from the product purchase contract, Buti srl will reimburse all payments made by the buyer, with the exception of any additional costs deriving from the choice of a type of return shipment different from the standard one offered by Buti srl, without undue delay and in any case no later than 14 days from the day on which Buti srl is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase phase, unless otherwise established. Reimbursement may be suspended until Buti srl receives the products subject to return or until demonstration by part of the customer of the shipment of these goods, if previous.
The products must be returned:
- Properly packed in their original packaging, equipped with a disposable identification seal, not ruined, damaged or soiled and equipped with any accessories, instructions for use and documentation. In case of loss of the original packaging, the Customer must, at his own expense and care, replace it in order to be able to return the Buti products.
- Equipped with the transport document, present in the original packaging together with the return label that must be used for shipping, in order to allow Buti to identify the customer and the returned product (order number, name, surname and address); The "transport document" must therefore be included in the shipping package of the product that the customer intends to return to Buti srl, and in the absence of it, the seller reserves the right to return the price paid. In case of loss of the transport document, this can be requested from Buti srl by e-mail at [email protected]
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective with the right of Buti srl to refuse the refund of the price paid by the customer.